Help & FAQ

On your first sign-in, a short tour walks you through every tool. You can replay it anytime from “Replay tutorial” in the sidebar.

The one thing worth doing first is setting your brand voice in Settings — paste your website URL and Twexly learns how you write. Everything it drafts after that sounds like you.

Twexly drafts a reply in your voice for every review, comment, and DM. By default, nothing is sent until you approve it — “suggest before send” is always the starting point.

Auto-pilot is opt-in and off by default. Even when you turn it on, it’s threshold-gated and never fires on 1-star reviews, refund requests, or anything that looks legal/sensitive — those always wait for you.

Paste one idea, blog post, or link and Twexly turns it into channel-native posts for the accounts you’ve connected. You review and schedule — or publish straight away. Some channels publish via their API; others (where the platform doesn’t allow it) give you a ready-to-paste draft.

The Optimize tool checks how visible you are on Google, maps, and AI answer engines, then hands you a plain-English checklist of fixes — many of which you can turn into on-brand content in a click.

You can cancel anytime from the billing portal. Your plan stays active through the period you’ve already paid for — no clawbacks, no lock-in.

Plans cap the value unit (replies sent, posts published), never your drafting. If you hit a cap, you’ll see exactly where you stand before anything is blocked.

Your data is yours. Connected-account tokens are encrypted at rest, and we never put secrets or personal info in our logs.

You can delete your account and all of its data at any time from Settings → Danger Zone; that also revokes the access tokens for every connected channel. See our Privacy Policy and Terms for the full detail.

Email support@twexly.com and a human will get back to you. Tell us what you were trying to do and what happened — the more detail, the faster we can help.